1. Order Processing Time

All orders are processed within 24–48 hours after payment confirmation
(excluding weekends and public holidays).

Orders placed during peak periods or promotions may require additional processing time.

2. Delivery Coverage

We deliver across Kenya, including major towns and remote locations
where courier services are available.

• Nairobi & Surrounding Areas
• Major Cities (Mombasa, Kisumu, Nakuru, Eldoret, etc.)
• Upcountry and rural delivery via courier partners

3. Delivery Timeframes

• Nairobi: Same day to 24 hours
• Major towns: 1–3 business days
• Remote areas: 3–7 business days

Delivery times may vary depending on location, courier schedules, and unforeseen delays
such as weather, traffic, or national disruptions.

4. Shipping Charges

Shipping fees depend on location, product size, and weight.

• Nairobi: May qualify for discounted or free delivery on selected products
• Outside Nairobi: Calculated based on courier distance and product category

5. Order Tracking

Once your order has been shipped, you may receive tracking details via SMS, email,
or WhatsApp depending on the courier service used.

6. Delivery Conditions

Customers are required to:

• Provide accurate delivery information
• Be available or assign a representative to receive the order
• Inspect the package before confirming receipt

Failure to accept delivery may result in rescheduling fees or order cancellation.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, report it within 48 hours
of delivery with clear photos or videos for verification.

8. Delays

While we aim to meet all delivery timelines, delays may occur due to courier issues,
stock availability, or external factors beyond our control.

We will always communicate updates as soon as they are available.