1. Return Eligibility

Customers may request a return or exchange within 15 days of receiving their order.

To qualify for a return, the item must:

• Be unused and in original condition
• Include original packaging, accessories, manuals, and receipts
• Show no signs of physical damage, misuse, or tampering
• Match the product originally delivered

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged by misuse, drops, liquid exposure, or unauthorized repairs
• Items returned without original packaging or accessories
• Software, downloadable content, or activated digital products
• Clearance, discounted, or promotional sale items unless defective
• Products damaged after delivery acceptance

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Customers may be asked to provide:

• Order number
• Photos or videos showing the issue
• Description of the defect or problem

After verification, we may offer a replacement, repair, exchange, or refund depending on the situation and product condition.

4. Refund Process

Once a returned product is received and inspected, we will notify you regarding approval or rejection of the refund request.

Approved refunds are processed through the original payment method within a reasonable number of business days depending on your bank or payment provider. Financial systems move with the urgency of a sleepy tortoise carrying tax paperwork uphill.

5. Exchanges

Exchanges are available for defective, damaged, or incorrectly delivered products subject to stock availability.

If the requested replacement item is unavailable, an alternative solution such as store credit or refund may be offered.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return results from:

• Incorrect product delivery
• Verified manufacturing defects
• Shipping damage caused before delivery

We recommend using a trackable shipping method for returned products, especially for high-value electronics.

7. Order Cancellations

Orders may only be canceled before dispatch or shipping confirmation.

Once an order has been shipped or delivered, cancellation requests may no longer qualify for a full refund.

8. Warranty Information

Certain TCL products may include manufacturer warranty coverage subject to TCL warranty terms and conditions.

Warranty claims may require product inspection, diagnostic testing, or authorized service center verification.