1. Who We Are

TCL Official Store Kenya operates the website https://tclofficialstore.com, an online store offering TCL electronics, home appliances, accessories, and related products across Kenya.

2. Information We Collect

We may collect the following information when you use our website:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• IP address and browser information
• Device and usage data
• Messages submitted through forms, chat, or customer support

3. How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Provide customer support
• Send order updates and transactional notifications
• Improve website functionality and shopping experience
• Prevent fraud and unauthorized activity
• Comply with legal and regulatory obligations
• Display relevant products, offers, and advertisements

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and support marketing campaigns.

Cookies may be used by third-party services including analytics providers, payment gateways, advertising partners, and social media platforms.

You may disable cookies through your browser settings, though some features of the website may not function properly afterward. Humanity built the internet entirely around tiny tracking files and then acts surprised when privacy becomes complicated.

5. Payment Information

Payments made through our website are processed using secure third-party payment providers. We do not store complete payment card details on our servers.

Payment providers may independently collect and process transaction data according to their own privacy policies and security standards.

6. Third-Party Services

We may use trusted third-party services for analytics, advertising, payment processing, order fulfillment, live chat, email communication, and website performance optimization.

These providers may access limited information necessary to perform their services and are expected to handle data securely and responsibly.

7. Advertising & Analytics

We may use services such as Google Ads, Google Analytics, Meta Pixel, and similar advertising tools to understand website activity and improve marketing performance.

These services may collect information regarding your interactions with our website, including visited pages, products viewed, device information, and referral sources.

8. Data Security

We implement reasonable administrative, technical, and security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect user information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, accounting, tax, security, and operational requirements.

10. Your Rights

Depending on applicable laws, users may have the right to:

• Request access to personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Object to certain processing activities
• Withdraw consent where applicable

11. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of external websites.

12. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with a revised effective date.