Customer Support
Get in Touch
With Us
Whether you need product advice, order support, or have a question about your TCL device — our Nairobi CBD team is ready to help.
24HResponse Time
5★Support Rating
KEKenya Based
Reach Us
Contact
Channels
Lines open · Mon–Fri 9AM–6PM
Call Us
0111 547 849
Email Us
info@tclofficialstore.com
WhatsApp
0111 547 849
Store Hours
Monday – Friday09:00 – 18:00
Saturday10:00 – 16:00
SundayClosed
Send a Message
We'll Get
Back to You
What can we help with?
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Our Location
Find Our
Store
Address
Nairobi CBD, Kenya
Delivery
Nationwide delivery available. Charges vary by location — contact us for a quote.
Quick Answers
Common Questions
Do you deliver nationwide?
Yes, we deliver across Kenya. Delivery charges depend on your location — contact us via phone or WhatsApp for an accurate delivery quote before placing your order.
What is your warranty policy?
All TCL products come with an official TCL Kenya warranty. TVs typically carry a 2-year warranty and home appliances a 1–2 year warranty. Claims can be initiated via email or phone.
Can I return a product?
We have a 7-day return policy on unopened or defective products. Items must be in original packaging with all accessories. Contact us within 7 days of delivery to initiate a return.
Do you offer bulk / business pricing?
Yes. We work with hotels, corporates, schools, and businesses on bulk orders. Use the "Bulk / Business" topic in the contact form above, or call us directly for a custom quote.
How do I track my order?
Once dispatched, you'll receive an SMS and email with tracking details. You can also log in to your account on tclofficialstore.com, or contact support with your order number.
What payment methods do you accept?
We accept M-Pesa, bank transfer, Visa/Mastercard, and cash on delivery within Nairobi. Contact our sales team for information on installment and financing options.